Technical Support
Our Team of Specialists is Here to Support You
Providing the highest quality standards for products is one way we serve you. GE Healthcare is also dedicated to providing strong scientific support services to our customers.
Our team is composed of experienced scientists and specialists with targeted expertise to assist you in either selection of the best solution for your needs or for troubleshooting.
Here are a few services that GE Healthcare offers:
- On-site instrument upgrade
- Off-site and on-site staff training
- Consultative services
- Instrument Service Contract
- Technical Information request
- Troubleshooting
In order to process your inquiry more efficiently, please ensure you have the name and the catalogue number of the product you need assistance on.
If you need additional technical assistance beyond the information found on our website, please use out technical request form. Please include as much detail as you can about your inquiry, including names and catalog numbers of products (if appropriate). Your inquiry will be routed to a local technical specialist that will help you further with your inquiry.
Have questions? Consult the FAQ's including in each product's technical specification page.
Customer Service
Contact your local office to speak personally to a customer service representative.
Our storage and stability information will answer your questions about how long you can keep the products for before they should be used.
Ordering online enables you to:
View your personalized pricing
If your organization has a negotiated price list with GE Healthcare, you can now view your personalized pricing when ordering online.
Multiple shipping and billing addresses
Easily assign your orders to specific projects or department budgets. Have them conveniently shipped to specific locations and manage it all from a single web account.
Order approval
Do you need approval before you submit an order? Simply send your shopping cart to your manager or purchasing department for approval. Check online to see which orders are approved and receive immediate notification of any rejected orders.
Check order status and track your order
Once your account is activated, and you are logged-on to the site, you will see a new link in the shopping cart navigation bar. That will provide you order status and order tracking information.
Log in now to start using these features or view the online ordering pages for more details.
New to Scintillation Proximity Assay (SPA)? Get started with the basics
Understand the safety issues involved in using this technology
Do you have the right equipment for this technology?
See how we can create custom solutions for your specific needs
Learn how to become a special partner and receive personalized pricing considerations
Visit the literature section to view brochures and application notes | 
